Because Every Detail Matters on Your Wellness Journey

Frequently Asked
Honestly Answered

About

What is Protein Tea Latte?

Suna is a wellness brand that combines premium protein blends with authentic Japanese and Taiwanese tea leaves, infused with marine collagen. Our mission is to elevate how you nourish yourself through flavor-forward, clean ingredients that support your holistic wellness journey.

What makes Suna different from other protein blends?

We emphasize the taste experience by using high-quality Japanese and Taiwanese tea leaves and pure, nature-sourced ingredients. Our blends are designed to not only meet your nutritional needs but also provide a uniquely enjoyable, premium flavor experience.

Why and How is Suna connected to Japanese tea culture?

Our journey is rooted in traditional Japanese dietary wisdom, cherishing the delicate equilibrium of flavors, nutrition, and minimum processing. 

Inspired by this culinary etho, Suna products are never overly sweet or heavy, with each ingredient chosen to complement the others in perfect harmony.

Our key products also feature authentic Japanese tea leaves sourced directly from Japanese tea farmers respecting time-honored tea cultivation practices. This connection allows us to create blends that elevate simplicity and deliver both premium taste and nutrition

Shipping & Returns

When will my order ship?

Orders typically ship within 2–3 business days. You'll receive a confirmation email with tracking information once your order is on the way.

What is your return policy?

Due to the nature of our product and health & safety standards, we are unable to accept returns on any opened or used items. However, if your product arrived damaged or you’re unsatisfied for any reason, please reach out to us - our commitment is to make it right for you.

What if I ordered the wrong item or changed my mind?

We accept returns on unopened items within 30 calendar days of delivery. To be eligible, products must be in their original, sealed condition. Return shipping costs are the responsibility of the customer.

Do you cover return shipping?

Return shipping is not covered unless the item was received damaged or there was an error on our end. We recommend using a trackable shipping service for peace of mind.

What if my order arrived damaged or incorrect?

We’re so sorry to hear that. Please contact us at hello@livesuna.com within 7 days of receiving your order with your order number and a photo of the issue - we’ll take care of it as quickly as possible.

What happens if I entered the wrong shipping address on my order?

We totally understand mistakes happen! If an incorrect or incomplete shipping address was entered at checkout and your order is returned to us, we’re happy to reship it to the correct address. Please note that in this case, a reshipping fee will apply and a restocking fee of $6.50 will be charged to cover handling and processing.

To avoid delays, we kindly ask that you double-check your shipping details before placing your order. If you notice an error right after checkout, please reach out to us as soon as possible at hi@livesuna.com and we’ll do our best to catch it before it ships. Please note, this is not guarantee as our shipment is automated with our logistic partners.

Products & Ingredients

What ingredients do you use in Suna’s protein blends?

Suna Protein Tea Latte blends are made from a combination of Whey protein isolate, Japanese tea leaves, marine collagen and other ingredients that can be found in our product page. Each flavor is crafted to deliver maximum nourishment and taste without artificial additives.

What are the benefits of marine collagen?

Marine collagen is known for supporting skin, hair, nail, muscle repair and joint health. Studies suggest that marine collagen peptides are more easily absorbed by the body compared to other collagen types, making it a great addition to your wellness routine.

Do your blends contain caffeine?

Yes - some of our blends do contain naturally occurring caffeine, especially those made with premium tea leaves like Ceremonial Matcha, Assam Black Tea. Each serving has approximately 120–150mg of caffeine, depending on the tea.

That said, caffeine in tea works differently than in coffee. Tea naturally contains L-theanine, an amino acid that works synergistically with caffeine to deliver a smoother, more sustained energy release. This means you get calm, focused energy without the typical jitters or crash that coffee can cause.

Our Hojicha blend is naturally low in caffeine due to the roasting process, containing only about 20mg per serving. It offers a beautifully rich taste with chocolate and caramel-like notes perfect for afternoons or anyone who’s more caffeine-sensitive.

We never compromise on tea quality, and our goal is to deliver energy that aligns with your wellness - steady, balanced, and in good taste.

Are all of your ingredients safe and approved?

Absolutely. Every ingredient used in our blends is carefully selected and approved for use by both Health Canada and the FDA. We believe in full transparency, which is why we disclose everything on our labels even ingredients used in trace amounts to support quality and consistency.

At Suna, we’re committed to evolving with integrity, always guided by safety, science, and the standards of our wellness-minded community.

Is your Tea Latte Protein a meal replacement?

Our Tea Latte Protein does provide a substantial source of protein, along with the nourishing benefits of collagen and authentic Japanese tea leaves. Many of our customers enjoy it as a satisfying snack, a post-workout recovery option, or to complement a light meal. Its blend of high-quality protein, healthy fats, and other nutrients can help keep you full and energized,

How do you ensure the quality of your ingredients?

We source our tea leaves directly from Japanese tea farms and partner with trusted suppliers who share our commitment to quality. Unlike our competitors, our team visited the factories and suppliers personally and did not rely on 3rd parties for our sources.  All of our ingredients go through rigorous testing to ensure they meet the highest standards.

How should I store Suna’s protein blends?

For optimal freshness, we recommend storing your Suna protein blends in a cool, dry place, away from direct sunlight. This helps prevent the tea in the blend from oxidizing, which can affect its taste. Keep the package sealed tightly when not in use.

Can I mix Suna blends with cold liquids?

Yes! Our blends can be enjoyed both warm, hot and cold. Just mix your favorite flavor with cold milk or water, shake or blend well, and enjoy a refreshing protein tea latte on the go. 

How to avoid clumps in Suna’s protein tea lattes?

Here are the Dos and Don’ts:

Do add the protein powder to the bottle first, followed by water, milk, or milk alternatives. The order matters!

Don’t stir with a spoon. Instead, give it a good shake for 10-15 seconds for the best mix—consider it a mini arm workout if you're not using a blender!

How do I prepare Suna protein tea lattes?

Simply mix our protein blend with hot water, milk, or a milk alternative, shake and enjoy your latte as a nourishing breakfast, mid-day treat or post-workout beverage.

For the best enjoyment, blend with milk or oat milk. 

Is Suna Protein Safe for Pregnancy and Breastfeeding?

Suna Protein is crafted with premium tea blends and marine collagen, offering a nourishing option. However, since our blends contain naturally occurring caffeine from tea and marine-sourced collagen, we recommend consulting your healthcare provider before consuming Suna during pregnancy or breastfeeding. Every journey is unique, and it’s always best to ensure that what you consume aligns with your individual health needs.

How many servings are in each pouch?

Each Suna pouch provides a minimum of 16 servings. That said, many customers find it lasts longer depending on how they use it.

Some enjoy it daily, while others mix it into smoothies, share it with a friend, or reach for it a few times a week as a treat. Because it’s versatile, how long it lasts really comes down to your personal routine.

Whether you're using it every morning or saving it for moments that need a little something extra, Suna is designed to give you flexibility and flavor in every scoop.

Time is Precious - So Are Your Questions.
Contact Us for Personalized Answers

hello@livesuna.com